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Server Warranty & Returns: New and New Old Stock
Beijing Xinchuan Technology Co., Ltd. · Updated 2026-09-17
Warranty at a glance
| Product condition | Warranty | Backed by |
|---|---|---|
| Brand-new, factory-sealed (current gen, e.g. R770 / R670) | 3 years | Manufacturer warranty (service region confirmed per order) |
| Brand-new 16th generation (e.g. R760 / R660) | 3 years | Manufacturer warranty (service region confirmed per order) |
| New Old Stock (sealed 15G: R750 / R650 / R750xs) | 3 years | Backed directly by Beijing Xinchuan Technology Co., Ltd. — cover does not depend on the build date or any remaining manufacturer term |
| What we do not supply | Previously deployed, secondary-market or open-box servers — every unit we sell is new or factory-sealed NOS | |
| Spare parts (ordered separately) | Stated per line item | As shown on the invoice |
Warranty start date and service region can vary, particularly for sealed older stock and export orders. The binding term for your purchase is the term stated on your quotation and commercial invoice.
What the warranty covers
- Hardware defects in supplied components under normal, properly cooled and powered operation.
- Confirmed DOA failures handled promptly through the process below.
- Core components — system board, processors, memory, backplanes, power supplies and supplied drives — within the applicable term.
Not covered
- Accidental damage, liquid, fire, power surges or improper environment.
- Misuse, neglect, unauthorized repair or non-standard modification.
- Consumables and normal cosmetic wear; software, licensing and data loss; third-party services outside the stated coverage.
Before you buy: verifying warranty
- Ask us for the exact warranty term and whether service is available in your country.
- Receive the service tag against balance payment and verify it with Dell for model, ship date and original configuration. For current-generation new units this also shows the manufacturer term; for NOS the 3-year cover is provided directly by us regardless of any remaining manufacturer term.
- Check factory seals and the build at unboxing and first boot.
If you are comparing purchasing routes, see channel supplier vs Dell direct and our why-buy-from-us page.
How to make a claim
- Contact us via info@sell-server.com or WhatsApp +8618001060290 with the service tag, a description of the fault, and iDRAC/system event logs or photos where possible.
- We help with first-line diagnostics (firmware, reseating, part isolation) — many “faults” are configuration or transport-loose-component issues.
- For a confirmed defect we confirm coverage and coordinate the RMA path: manufacturer service where applicable, or replacement parts/unit for our reseller warranty.
- We document the RMA, shipping responsibility and turnaround in writing before anything is returned.
DOA and returns
If a sealed server fails on first power-on, report it within the DOA window stated on your order documents. After remote diagnostics, a confirmed hardware fault is resolved by repair, replacement or credit according to the order terms. Because servers are configured and shipped to specification, returns for non-fault reasons (such as ordering the wrong configuration) are handled case by case and may be subject to restocking and freight — confirming the exact BOM before production avoids this.
Talk to a real server specialist
Send your configuration or BOM and we will reply with firm channel pricing, condition, warranty term, lead time and export terms.
Email info@sell-server.com · Beijing Xinchuan Technology Co., Ltd., Beijing, China.
Frequently asked questions
What warranty comes with a brand-new server?
Brand-new, factory-sealed servers include a 3-year manufacturer warranty. We confirm the exact start date and service region for your order and provide the service tag so you can verify coverage with Dell.
What warranty covers New Old Stock (NOS)?
Every factory-sealed New Old Stock unit (our sealed 15th-generation R750, R650 and R750xs) carries a full 3-year warranty directly backed by us, Beijing Xinchuan Technology Co., Ltd. Because remaining manufacturer coverage on older sealed stock can vary, we take on the full 3-year term ourselves, so your cover does not depend on the unit’s build date.
Do you sell previously deployed or second-hand servers?
No. Every PowerEdge we ship is either brand-new and factory-sealed current generation or factory-sealed New Old Stock, both covered by a full 3-year warranty. We do not supply previously deployed, secondary-market or open-box units.
What happens if a server fails on first boot (DOA)?
Report any dead-on-arrival issue within the stated window after delivery. We guide initial diagnostics (BIOS/iDRAC, reseat, firmware) and, if a confirmed hardware fault exists, arrange repair, replacement or credit per the order terms.
Do you warranty drives and power supplies separately?
Drives, power supplies and other components supplied as part of a configured server are covered within that server’s warranty term. If you order spare parts separately, their own warranty period is stated on the invoice.
How do I make a warranty claim from another country?
Message us with the service tag, fault description and any iDRAC/SEL logs. We confirm coverage and coordinate the RMA path for your region. International service availability varies by product and country, which we confirm before you order.
Who pays shipping for an international RMA?
Shipping responsibility for a warranty return is set in the order terms and depends on the service path. We document who pays outbound and return freight, and use the most practical regional route to keep cost and downtime down. This is confirmed in writing before anything is shipped back, so there are no surprises mid-claim.
Is this on-site service or return-to-base cover?
It varies by product and destination. Brand-new units may use the manufacturer’s available service level in your region, while our direct NOS warranty is typically return-to-base or replacement-parts based, with first-line remote support. We state the exact service method and expected response for your country before you order rather than after a fault.
Can the warranty be extended or upgraded?
For current-generation new units we can quote an extended or higher service level where the manufacturer offers it in your region, subject to timing. Our direct 3-year NOS cover is stated at quotation; further cover can be discussed per project. Arrange any extension before the base term begins so there is no gap in coverage.
How long does a typical repair or replacement take?
We start remote diagnostics immediately and most configuration or loose-component issues are resolved without a return. For confirmed hardware faults the turnaround depends on the RMA route and parts availability in your region, which we estimate and track in writing. Keeping the service tag, invoice and logs ready speeds up every claim.
What records should I keep for a claim?
Keep the commercial invoice and packing list, the service tag and serial numbers, the quotation showing condition and warranty term, and any delivery and unboxing records (photographs of factory seals help). These confirm eligibility quickly. We recommend registering or noting the warranty start date on delivery so the term is unambiguous.
Dell and PowerEdge are trademarks of Dell Inc. or its subsidiaries and are used for identification only; Beijing Xinchuan Technology Co., Ltd. is an independent supplier and is not the manufacturer. This page was last reviewed on 2026-09-17.
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