Are your servers new or refurbished — and how do you prove it?

We supply both new and graded refurbished equipment — never refurbished sold as new. Condition grade is stated per unit on every quote. New units are factory-sealed with intact seals and carry a 3-year warranty; refurbished units carry a 1-year warranty, with terms confirmed in writing per order. Refurbished units are professionally refurbished and supplied by condition grade, with cosmetic condition, included accessories and warranty terms stated per unit. Every Service Tag or serial number is verifiable on the manufacturer website.

Can you ship GPU and storage servers to my country?

We export to 60+ countries across North America, Europe, the Middle East, Southeast Asia, Africa and Latin America, with door-to-door freight, customs documentation and insurance handled by our team.

How fast will I receive a quotation?

Most configuration lists receive a detailed quotation within one business day. For complex deployments, our engineers confirm compatibility and provide options before pricing.

Do you support system integrators and resellers?

Yes — system integrators, IT resellers, project suppliers and tender bidders are our primary customers. We offer multi-brand consolidation, neutral configuration advice and repeat-order account support.

How do I pay, and what terms are available?

We accept international bank transfer (T/T) in USD. Standard orders are confirmed against a proforma invoice, while established repeat accounts and project bidders can discuss agreed payment terms in advance.

What is the lead time for delivery to the Middle East or Southeast Asia?

In-stock configurations are normally built and tested within a few business days, followed by door-to-door air or sea freight depending on the destination. We provide a clear timeline and tracking once the order is confirmed.

How is warranty and after-sales support handled overseas?

New servers and sealed new-old-stock units carry a 3-year warranty, with the service terms and RMA route for your destination confirmed in writing. Refurbished units carry our warranty at the grade and term stated on the quotation, with the RMA route confirmed per order. Each Service Tag or serial number is verifiable on the manufacturer website, and condition and warranty status are reported as they are.

Can you build a fully custom configuration to my specification?

Yes. Send your required CPU, memory, drives, accelerators, power and networking preferences — or simply describe the workload and target budget. Our engineers specify, assemble and burn-in test the complete system before shipment.

Server & Spare-Parts Warranty and Returns

Q: Who pays shipping for an international RMA?

Shipping responsibility is set in the order terms and depends on the agreed cross-border service path. All RMAs are coordinated from China; we do not operate local warehouses or local warranty desks overseas. We document who pays outbound and return freight and arrange the most practical cross-border route, confirming it in writing before anything is shipped back.

Q: How long does a typical repair or replacement take?

We start remote diagnostics immediately and many issues are resolved without a return. For confirmed hardware faults the turnaround depends on the RMA route and regional parts availability, which we estimate and track in writing. Having the service tag, invoice and logs ready speeds up each claim.

Beijing Xinchuan Technology Co., Ltd. · Updated 2026-10-15

New, factory-sealed current-generation servers and sealed New Old Stock units come with a 3-year warranty with the terms confirmed in writing on the order confirmation, so the cover does not depend on the build date. Each Service Tag or serial number can be verified on the manufacturer’s official website; this confirms authenticity and original factory configuration, but does not by itself constitute a manufacturer’s local warranty. We supply both new and graded refurbished equipment — never refurbished sold as new. Condition grade is stated per unit on every quote. New units are brand-new or factory-sealed NOS; professionally refurbished systems for end-of-sale and older-generation platforms are available on request, quoted and labeled separately, and never presented as new. For Dell PowerEdge orders the service tag is available for balance-payment verification; for other brands we provide the channel documentation we hold. We confirm the exact term and how service works in your country before you pay. Enterprise storage and separate spare parts carry a 1-year supplier warranty.

Warranty at a glance

Product condition	Warranty	Backed by
Brand-new, factory-sealed (current gen, e.g. R770 / R670)	3 years	Terms confirmed in writing on the order confirmation; serial verifiable on the manufacturer’s official website
Brand-new recent generations — Dell PowerEdge (e.g. R760 / R660), Lenovo ThinkSystem, xFusion, Inspur, Huawei	3 years	Terms confirmed in writing on the order confirmation; serial verifiable on the manufacturer’s official website
New Old Stock (sealed 15G: R750 / R650 / R750xs)	3 years	Terms confirmed in writing on the order confirmation; cover does not depend on the build date or any remaining manufacturer term
Professionally refurbished, on request for EOS platforms	1 year	Provided by Beijing Xinchuan Technology Co., Ltd.; tested and grade-stated by our team (not manufacturer-certified), clearly labeled and never presented as new
Condition is never misrepresented	Every pre-owned unit is clearly labeled and its condition is disclosed in writing before order confirmation; a refurbished or used server is never presented as new, and a pre-owned unit is never shipped as part of an order quoted as new.
Enterprise storage systems & spare parts (ordered separately)	1-year supplier warranty unless a different term is stated on the line item	Exact term shown on the invoice or order

Warranty start date and service region can vary, particularly for sealed older stock and export orders. The binding term for your purchase is the term stated on your quotation and commercial invoice.

What the warranty covers

Hardware defects in supplied components under normal, properly cooled and powered operation.
Confirmed DOA failures handled promptly through the process below.
Core components — system board, processors, memory, backplanes, power supplies and supplied drives — within the applicable term.

Not covered

Accidental damage, liquid, fire, power surges or improper environment.
Misuse, neglect, unauthorized repair or non-standard modification.
Consumables and normal cosmetic wear; software, licensing and data loss; third-party services outside the stated coverage.

Spare-parts warranty (1 year)

Components ordered on their own — processors, memory, drives, power supplies, fans, RAID/HBA controllers, network adapters, rails and cables for Dell PowerEdge and xFusion systems — carry a 1-year supplier warranty, unless the quotation or invoice states a different term for that line item.

Covered: hardware defects under normal, properly cooled and powered operation, and confirmed dead-on-arrival parts reported within the DOA window on your order documents.
Not covered: accidental damage, misuse, unauthorized repair, non-standard modification, consumables and normal cosmetic wear, and parts installed in unsupported or improperly configured systems.
Service: we run first-line diagnostics and, for a confirmed defect, replace or credit the part. Shipping responsibility for the return is set in the order terms and documented before anything is sent back.
Compatibility: tell us your exact server model and the part number you are replacing; we confirm fit against the manufacturer’s specifications, but compatibility cannot be guaranteed for configurations outside the vendor’s supported matrix.

Before you buy: verifying warranty

Ask us for the exact warranty term and whether service is available in your country.
For Dell PowerEdge units, receive the service tag against balance payment and verify model, ship date and original configuration with Dell; for Lenovo, xFusion, Inspur and Huawei we provide the channel documentation we hold. For current-generation new units any available manufacturer service is confirmed in writing and our contract warranty applies; for NOS the 3-year cover is provided directly by us regardless of any remaining manufacturer term.
Check factory seals and the build at unboxing and first boot.

If you are comparing purchasing routes, see channel supplier vs Dell direct and our why-buy-from-us page.

How to make a claim

Contact us via info@sell-server.com or WhatsApp +8618001060290 with the service tag, a description of the fault, and iDRAC/system event logs or photos where possible.
We help with first-line diagnostics (firmware, reseating, part isolation) — many “faults” are configuration or transport-loose-component issues.
For a confirmed defect we confirm coverage and coordinate the RMA path: manufacturer service where applicable, or replacement parts/unit for our reseller warranty.
We document the RMA, shipping responsibility and turnaround in writing before anything is returned.

DOA and returns

If a sealed server fails on first power-on, report it within the DOA window stated on your order documents. After remote diagnostics, a confirmed hardware fault is resolved by repair, replacement or credit according to the order terms. Because servers are configured and shipped to specification, returns for non-fault reasons (such as ordering the wrong configuration) are handled case by case and may be subject to restocking and freight — confirming the exact BOM before production avoids this.

Talk to a real server specialist

Send your configuration or BOM and we will reply with firm channel pricing, condition, warranty term, lead time and export terms.

Request a Quote
WhatsApp +8618001060290

Email info@sell-server.com · Beijing Xinchuan Technology Co., Ltd., Beijing, China.

Frequently asked questions

What warranty comes with a brand-new server?

Brand-new, factory-sealed servers come with a 3-year warranty, with the exact start date, service region and RMA route confirmed in writing for your order. Each Service Tag or serial number can be verified on the manufacturer’s official website; this confirms authenticity and original factory configuration, but does not by itself constitute a manufacturer’s local warranty. For non-Dell brands we provide the channel documentation we hold.

What warranty covers New Old Stock (NOS)?

Every factory-sealed New Old Stock unit (our sealed 15th-generation R750, R650 and R750xs) comes with a full 3-year warranty, with the terms confirmed in writing on the order confirmation, so your cover does not depend on the unit’s build date. Each Service Tag or serial number can be verified on the manufacturer’s official website; this confirms authenticity and original factory configuration, but does not by itself constitute a manufacturer’s local warranty.

Do you sell previously deployed or second-hand servers?

We supply both new and graded refurbished equipment — never refurbished sold as new, and the condition grade is stated per unit on every quote. New and factory-sealed NOS units are our standard line; for end-of-sale and older-generation platforms we also supply professionally refurbished systems on request — tested and grade-stated by our team (not manufacturer-certified), quoted separately, clearly identified by condition grade, and covered by a 1-year warranty provided by Beijing Xinchuan Technology Co., Ltd. A refurbished unit is never presented as new.

What happens if a server fails on first boot (DOA)?

Report any dead-on-arrival issue within the stated window after delivery. We guide initial diagnostics (BIOS/iDRAC, reseat, firmware) and, if a confirmed hardware fault exists, arrange repair, replacement or credit per the order terms.

Do you warranty drives and power supplies separately?

Drives, power supplies and other components supplied as part of a configured server are covered within that server’s 3-year warranty term. Enterprise storage systems and spare parts ordered on their own carry a 1-year supplier warranty, unless a different term is stated on the line item and invoice.

How do I make a warranty claim from another country?

Message us with the service tag, fault description and any iDRAC/SEL logs. As a China-based supplier, we coordinate every warranty claim and RMA directly from our China service desk; there is no local US or in-country warehouse or walk-in service center. International service availability varies by product and destination country, which we confirm in writing before you order.

Who pays shipping for an international RMA?

Shipping responsibility for a warranty return is set in the order terms and depends on the agreed cross-border service path. All RMAs are coordinated from China; we do not operate local warehouses or local warranty desks overseas. We document who pays outbound and return freight and arrange the most practical cross-border route to keep cost and downtime down. This is confirmed in writing before anything is shipped back, so there are no surprises mid-claim.

Is this on-site service or return-to-base cover?

It varies by product and destination. Brand-new units may use the manufacturer’s available service level in your region, while our direct NOS warranty is typically return-to-base or replacement-parts based, with first-line remote support. We state the exact service method and expected response for your country before you order rather than after a fault.

Can the warranty be extended or upgraded?

For current-generation new units we can quote an extended or higher service level where the manufacturer offers it in your region, subject to timing. Our direct 3-year NOS cover is stated at quotation; further cover can be discussed per project. Arrange any extension before the base term begins so there is no gap in coverage.

How long does a typical repair or replacement take?

We start remote diagnostics immediately and most configuration or loose-component issues are resolved without a return. For confirmed hardware faults the turnaround depends on the RMA route and parts availability in your region, which we estimate and track in writing. Keeping the service tag, invoice and logs ready speeds up every claim.

What records should I keep for a claim?

Keep the commercial invoice and packing list, the service tag and serial numbers, the quotation showing condition and warranty term, and any delivery and unboxing records (photographs of factory seals help). These confirm eligibility quickly. We recommend registering or noting the warranty start date on delivery so the term is unambiguous.

Dell, PowerEdge and PowerVault are trademarks of Dell Inc. or its subsidiaries; Lenovo and ThinkSystem are trademarks of Lenovo; xFusion and FusionServer are trademarks of xFusion; Inspur is a trademark of Inspur; Huawei is a trademark of Huawei. All brand names are used for product identification only. Beijing Xinchuan Technology Co., Ltd. is an independent supplier and exporter and is not the manufacturer. This page was last reviewed on 2026-10-15.