Question 1

Are your enterprise servers new and genuine?

Accepted Answer

Yes. We supply new and factory-sealed new-old-stock (NOS) servers from Dell, Lenovo, xFusion and Inspur, sourced through authorized manufacturer channels. New servers are covered by a 3-year warranty.

Question 2

Can you ship GPU and storage servers to my country?

Accepted Answer

We export to 60+ countries across North America, Europe, the Middle East, Southeast Asia, Africa and Latin America, with door-to-door freight, customs documentation and insurance handled by our team.

Question 3

How fast will I receive a quotation?

Accepted Answer

Most configuration lists receive a detailed quotation within one business day. For complex deployments, our engineers confirm compatibility and provide options before pricing.

Question 4

Do you support system integrators and resellers?

Accepted Answer

Yes — system integrators, IT resellers, project suppliers and tender bidders are our primary customers. We offer multi-brand consolidation, neutral configuration advice and repeat-order account support.

Question 5

How do I pay, and what terms are available?

Accepted Answer

We accept international bank transfer (T/T) in USD. Standard orders are confirmed against a proforma invoice, while established repeat accounts and project bidders can discuss agreed payment terms in advance.

Question 6

What is the lead time for delivery to the Middle East or Southeast Asia?

Accepted Answer

In-stock configurations are normally built and tested within a few business days, followed by door-to-door air or sea freight depending on the destination. We provide a clear timeline and tracking once the order is confirmed.

Question 7

How is warranty and after-sales support handled overseas?

Accepted Answer

New servers carry a 3-year warranty. Our support team coordinates with the manufacturer and arranges replacement parts and remote troubleshooting, so you receive the same level of service in any region we ship to.

Question 8

Can you build a fully custom configuration to my specification?

Accepted Answer

Yes. Send your required CPU, memory, drives, accelerators, power and networking preferences — or simply describe the workload and target budget. Our engineers specify, assemble and burn-in test the complete system before shipment.

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